Health and Care
Cornerstone Care is a leading care provider that has been a Jobtran client since 2021. By implementing strong, rigorous hiring processes – using our applicant tracking system! – they’re pushing through the recruitment crisis in the care sector.
Customer story · Cornerstone Care
How a third-sector care provider swapped a slow, manual process for one platform its whole team actually enjoys using.
Before Jobtrain
Five years ago, recruitment at Cornerstone was a real challenge. Sector-wide pressure met a process that was done entirely by hand.
The team emailed candidates one by one to invite them to interview. Those emails often landed in junk, so people did not turn up. And preparing for a single interview could mean opening 50 separate documents.
It was slow. It was heavy going. And it took time away from the people who needed it most.
What changed
Jobtrain let Cornerstone automate and centralise its whole recruitment process. Now the team knows candidates are getting the right message in the right inbox.
Applications, interview notes and onboarding all sit in one place. No more digging through 50 documents. And it is genuinely easy to use.
As Lead Practitioner Peter Murray put it: if he can get around it, anybody can.
“
It is the easiest, nicest, smoothest system that I have used.
Eileen Martin, Recruitment Advisor, Cornerstone Care
The difference it made
Onboarding hub
Every compliance check is tracked in one place, and no one is hired until it is all signed off. Managers and candidates can both see exactly where things stand.
Career site builder
Cornerstone’s own career site tells candidates about its benefits, its people and what the work is really like, so they know the organisation before they join.
Manager oversight
Service leads get a clear view of every interview their team runs, so the right people reach the interview stage.
Freed-up time
Less admin let the team build an interview toolkit for managers. Interviews became more thorough, and attrition improved.
Values-based hiring
Cornerstone’s values now shape every advert and every step, from how it attracts people to how it welcomes them in.
Everything at hand
When a candidate calls out of the blue, the team can pull up their file straight away and tell them exactly where they are.
The care-sector reality
Salary is the hardest challenge in care. As a third-sector provider, Cornerstone pays the real living wage to frontline workers, and some competitors can pay more.
So Cornerstone competes on what matters just as much: purpose, benefits and an honest picture of the work. Jobtrain gives the team the tools to show it, with video, branded adverts and a career site that makes every vacancy a more welcoming place to land.
And the data to see exactly where the pressure is greatest.
Platform and partnership
Five years in, the relationship has gone from strength to strength. Cornerstone has a dedicated account manager it can reach at any time, regular check-ins and a partner that suggests better ways to use the system.
When the team faced heavy compliance demands, Jobtrain built the onboarding hub. That is the difference between a supplier and a partner.
In their own words
“It just works.”
Bethany Mahon, Recruitment Administrator
“It makes our job so easy.”
Zoe Clarke, Recruitment Administrator
“It’s transformed the way we recruit.”
Denise Elder, Recruitment Manager
“Really user friendly.”
Peter Murray, Lead Practitioner
“Everyone’s got an overview.”
Eileen Martin, Recruitment Advisor
“Jobtrain is a great partner.”
Louise Dickson, Head of People
“
Jobtrain actually saved our lives.
Denise Elder, Recruitment Manager, Cornerstone Care