Citizens Advice

Citizens Advice

Citizens Advice provides free, confidential and independent advice to help people overcome their problems. In 2017-18 they helped 2.6 million people face to face, over the phone, by email and webchat. They help with everything from money issues to problems at work, housing to consumer rights.

Citizens Advice are part of the local community, in 2,588 locations (including GP surgeries, libraries and courts) in England and Wales. They deliver their service through a network of around 280 independent local charities across England and Wales, and their services are provided by over 22,000 trained volunteers and 7,000 paid staff. Each local Citizens Advice charity is a member of the national Citizens Advice charity. All together they form the Citizens Advice service.

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“Georgia on the HelpDesk team will always make sure she gives us the help we need. We’ve thrown some serious technical questions her way and if she’s unsure she’ll always find the answer and report back to us.”