Home Instead

Home Instead is the UK’s leading home care provider, supporting more than 18,000 older people to live independently and comfortably in their own homes. Operating through a network of over 265 independently owned franchise offices across the country, Home Instead employs more than 10,000 trained Care Professionals – and their recruitment activity reflects that scale.

With high-volume, ongoing hiring across a dispersed, multi-site franchise network, Home Instead needed an applicant tracking system capable of handling the complexity and care-sector compliance requirements that come with recruiting at this level. Finding and placing the right Care Professionals quickly is not just a recruitment challenge – it directly affects the quality of care delivered to some of the UK’s most vulnerable people.

“Working with Jobtrain team has been a genuinely positive and well-supported experience for us. From the outset, their approach has been collaborative, responsive and solutions-focused, which has made a real difference as we’ve shaped the system around our operational needs.

As a multi-territory organisation seeking to strengthen our centralised recruitment model, it was critical that the system could support both consistency and flexibility across our network. The team have worked closely with us to enable this.

The implementation process has felt structured and well-guided, with the team consistently on hand to provide clarity and practical support whenever needed. Now that out platform is live, we are confident that Jobtrain will bring meaningful efficiencies to our recruitment processes, while also strengthening the overall experience for candidates engaging with Home Instead SUR Group.” – Lesley Ballingal, Group MD

Jobtrain’s configurable ATS gives Home Instead the tools to manage structured hiring workflows across their national network, maintain GDPR compliance throughout the candidate journey, and deliver a consistent, professional experience for every applicant – wherever in the UK they’re applying.

Home Instead joins a growing community of purpose-led organisations using Jobtrain to recruit with confidence, consistency, and care.