All of our team are people who come from an HR or resourcing background. And that includes the founder, Chris Keeling – who spent 12 years in an HR career before developing Jobtrain as a business. This knowledge means that we develop the system with the user in mind; we empathise easily with the challenges that recruiters face and that the support we offer is meaningful and informed.
Being good is never good enough. We have a message painted on the wall as you enter the office “Don’t just be good – be brilliant”. Innovation is key to the success of what we do. We don’t want to develop technology for the sake of it – but we do take great joy in developing solutions that deliver unparalleled benefits. And an underpinning philosophy behind this is the team work and the belief that everyone has a say – ideas are not the preserve of the few. So no matter whether you are an agency, a candidate, a client of one of our team, you can all influence the future of the solution. In the words of Henry Ford “with every pair of hands comes a free brain”.
There is nothing more frustrating then believing you have acquired a solution to your problem, only to discover you now have another – and no-one seems to care anymore. Not so with Jobtrain.
Our Client Success Team are named that because that is their sole purpose to make sure clients enjoy success from using Jobtrain. We offer real people, with great knowledge on the end of the phone – or via email – or at your own offices to help you with regular reviews and training. But don’t just take our word for it – at Jobtrain we run an annual survey based on the Net Promoter Score. It is simply two questions: How likely (on a scale of 1 to 10) are you to recommend Jobtrain to a friend or colleague – and why? At the end of 2017 we are averaging an impressive 8.72 – and the key reason clients give is best summarised by this quote:
From our relationship manager to the helpdesk team everyone we work with is very knowledgeable about what the Jobtrain system can achieve and no matter how many times I need help to get my head around something technical the team are really supportive