THIS RESELLER AGREEMENT is made on the day of 24th April 2026.
BETWEEN
Jobtrain Limited (“Jobtrain” or “Licensor”)
Company Number: 05032849
Registered Address: 4 Tabley Court, Victoria Street, Altrincham, Cheshire, WA14 1EZ
and
AMS (Alexander Mann Solutions Limited) (“AMS” or “Reseller”)
Company Number: 02073305
Registered Address: 2nd Floor, 60 London Wall, London, EC2M 5TQ
(together, the “Parties”; each individually, a “Party”)
| Document reference | JT-AMS-RSA-2026-001 |
| Version | 1.0 – Draft for review |
| Date | April 2026 |
| Governing law | England & Wales |
(A) Jobtrain is the owner and licensor of the Jobtrain applicant tracking software platform (the “Platform”).
(B) AMS wishes to resell, white-label and sub-licence access to the Platform to its end clients as part of AMS’s “AMS One Flex” service offering.
(C) The Parties have agreed that Jobtrain will appoint AMS as a non-exclusive authorised reseller of the Platform on the terms and conditions set out in this Agreement.
IT IS AGREED as follows:
1.1 Definitions
In this Agreement, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| “Agreement” | This Software Reseller Agreement together with all Schedules annexed herein, as amended from time to time in accordance with clause 22. |
| “AMS One Flex” | AMS’s on-demand flexible RPO service offering under which AMS deploys a Jobtrain Platform instance for each End Client project. |
| “Commencement Date” | The date on which both Parties have signed this Agreement. |
| “Confidential Information” | Any information of a confidential or proprietary nature disclosed by one Party to the other, including trade secrets, pricing, technical architecture, client lists and financial data. |
| “Data Protection Legislation” | The UK GDPR, the Data Protection Act 2018, and all other applicable data protection and privacy legislation in force in the United Kingdom. |
| “End Client” | Any third-party organisation to which AMS provides the AMS One Flex service and which is granted access to a Platform Instance by AMS. |
| “End Client Agreement” | The contract entered into between AMS and each End Client governing the provision of the AMS One Flex service. |
| “Fees” | The wholesale fees payable by AMS to Jobtrain as set out in Schedule 1. |
| “Force Majeure Event” | Any event beyond a Party’s reasonable control, including acts of God, pandemic, war, terrorism, civil unrest, failure of utilities or third-party infrastructure, or acts of governmental authority. |
| “Initial Term” | The period of two (2) years for this reseller agreement, commencing on the Commencement Date. |
| “Intellectual Property Rights” | All patents, copyrights, design rights, trademarks, database rights, trade secrets, know-how and all other intellectual property rights whether registered or unregistered, anywhere in the world. |
| “Jobtrain T&Cs” | Jobtrain’s standard software subscription terms as published and updated from time to time at the URL set out in Schedule 3. |
| “Order” | A request submitted by AMS via the Jobtrain Partner Portal to provision a Platform Instance for a specific End Client project. |
| “Order Confirmation” | Jobtrain’s written confirmation of an Order, specifying the Platform Instance details and applicable Fees. |
| “Partner Portal” | Jobtrain’s dedicated online portal made available to AMS to generate pricing, quotations and submit Orders. |
| “Platform” | The Jobtrain cloud-hosted applicant tracking software and related services, as described in Schedule 2. |
| “Platform Instance” | A discrete, pre-configured deployment of the Platform provisioned by Jobtrain for use by AMS in connection with a specific End Client project. |
| “Reseller Margin” | The difference between the Fees charged by Jobtrain to AMS and the price charged by AMS to End Clients for the Platform Instance, which AMS may set at its sole discretion. |
| “SLA” | The service level agreement applicable to the Platform as published by Jobtrain and linked in Schedule 3. |
| “Subscription Term” | The licence period for a specific Platform Instance, being 6 or 12 months as specified in the applicable Order, and any agreed extension. |
1.2 Interpretation
2.1 Jobtrain hereby appoints AMS as a non-exclusive authorised reseller of the Platform for the purpose of providing Platform Instances to End Clients as part of the AMS One Flex service offering, subject to the terms and conditions of this Agreement.
2.2 AMS accepts such appointment and agrees to market, promote and sub-license the Platform only in accordance with this Agreement and in a manner consistent with Jobtrain’s reasonable brand and commercial guidelines as notified to AMS from time to time.
2.3 Nothing in this Agreement shall prevent Jobtrain from appointing other resellers or distributors, or from marketing and licensing the Platform directly to third parties (including prospective End Clients).
2.4 AMS shall not sub-appoint sub-resellers or grant any sub-licences of the Platform to any third party other than End Clients in accordance with this Agreement, without Jobtrain’s prior written consent.
3.1 AMS shall procure that each End Client’s access to and use of the Platform is governed by an End Client Agreement that incorporates, at a minimum, the substantive protections set out in the Jobtrain T&Cs (as referenced in Schedule 3).
3.2 AMS shall ensure that each End Client Agreement:
(a) grants End Clients a non-exclusive, non-transferable right to access and use the relevant Platform Instance solely for their internal business purposes during the Subscription Term;
(b) prohibits End Clients from reverse engineering, copying, modifying or creating derivative works based on the Platform;
(c) contains data protection obligations no less protective than those required by the Data Protection Legislation and clause 10 of this Agreement; and
(d) expressly states that Jobtrain’s Intellectual Property Rights are reserved to Jobtrain.
3.3 AMS is free to set its own pricing for End Clients and to retain any Reseller Margin without restriction.
3.4 AMS shall remain solely liable to Jobtrain for all obligations under this Agreement regardless of any act or omission of an End Client. AMS’s recourse in respect of End Client default is a matter between AMS and the End Client alone.
3.5 Upon Jobtrain’s reasonable request, AMS shall provide copies of the relevant End Client Agreement (or the applicable provisions thereof) to Jobtrain to verify compliance with this clause 3, subject to any necessary redactions to protect commercially sensitive pricing.
4.1 AMS shall submit all Orders via the Partner Portal. Each Order shall specify: (a) the End Client name; (b) the required Subscription Term (6 or 12 months); (c) the anticipated number of hires for the project; (d) any optional modules required (as listed in Schedule 1); and (e) AMS’s purchase order number.
4.2 An Order shall only become binding on Jobtrain upon Jobtrain issuing an Order Confirmation. Jobtrain reserves the right to decline any Order acting reasonably, and shall notify AMS promptly if it is unable to fulfil an Order.
4.3 Subject to receipt of a valid Order and AMS’s purchase order number, Jobtrain shall use reasonable endeavours to deliver each Platform Instance, pre-configured and ready for End Client-specific configuration, within ten (10) Business Days of the Order Confirmation date. A “Business Day” is a day other than a Saturday, Sunday or public holiday in England.
4.4 AMS shall promptly provide Jobtrain with all information and cooperation reasonably required to provision the Platform Instance, including End Client branding assets and configuration requirements.
4.5 Jobtrain shall integrate each Platform Instance with the AMS One platform via Jobtrain’s proprietary Open API in accordance with the data exchange schema set out in Schedule 2. Any changes to the agreed integration schema shall require the written agreement of both Parties.
5.1 AMS shall pay Jobtrain the Fees specified in Schedule 1 for each Platform Instance ordered. The applicable Fee shall be determined by the anticipated hires banding confirmed in the Order.
5.2 Jobtrain shall issue invoices to AMS on or promptly following each Order Confirmation. All invoices are due for payment within thirty (30) days of the invoice date. All Fees are exclusive of VAT, which shall be added at the applicable rate.
5.3 If the actual number of hires for a project materially exceeds the banding specified in the Order, Jobtrain reserves the right to invoice AMS for any difference in the per-hire rate on a pro-rata basis, provided that Jobtrain notifies AMS in writing before issuing such invoice and gives AMS a reasonable opportunity to verify the figures.
5.4 Jobtrain shall not increase the Fees set out in Schedule 1 during the Initial Term. Thereafter, Fees may be adjusted on each anniversary by notice of not less than ninety (90) days, by no more than CPI per annum unless otherwise agreed in writing.
5.5 AMS shall be solely responsible for invoicing End Clients and collecting payment for the AMS One Flex service. Jobtrain shall have no liability in respect of amounts owed by End Clients to AMS.
6.1 Jobtrain shall provide and maintain the Platform in accordance with the service description set out in Schedule 2 and shall use commercially reasonable endeavours to meet the SLA.
6.2 Jobtrain shall provide AMS with:
(a) a dedicated account manager who shall be the primary point of contact for AMS regarding commercial, operational and technical matters;
(b) access to the Partner Portal for pricing generation and Order submission;
(c) a dedicated AMS knowledge hub containing documentation, guides, FAQs and training resources;
(d) telephone and online helpdesk support during UK business hours; and
(e) 24/7 critical technical support for platform-down or data-loss incidents.
6.3 Jobtrain shall keep AMS informed of forthcoming platform releases, new features and material changes to the Platform, providing reasonable advance notice.
6.4 Jobtrain shall ensure that all Platform Instances are hosted in ISO 27001-certified UKbased data centres (Microsoft Azure UK South and UK West) and that all client data remains stored in the United Kingdom.
6.5 Jobtrain warrants that: (a) it has full right and authority to enter into this Agreement; (b) the Platform does not infringe any third-party Intellectual Property Rights; and (c) it holds and will maintain all necessary security accreditations as set out in Schedule 2.
7.1 AMS shall at all times: (a) comply with all applicable laws in connection with its activities under this Agreement; (b) promote and market the Platform accurately and not make any representations about the Platform that are inconsistent with Jobtrain’s published documentation; and (c) promptly notify Jobtrain of any complaint, claim or legal proceeding relating to the Platform of which it becomes aware.
7.2 AMS shall not: (a) represent itself as Jobtrain or hold itself out as having authority to bind Jobtrain; (b) use Jobtrain’s name, brand or marks other than as expressly authorised by Jobtrain in writing; (c) make any modifications to the Platform or Platform Instances without Jobtrain’s prior written consent; or (d) engage in any activity that could bring Jobtrain’s reputation into disrepute.
7.3 AMS acknowledges that the Platform is provided for use by End Clients as an applicant tracking tool. AMS and End Clients remain solely responsible for their recruitment decisions and for ensuring their use of the Platform complies with applicable employment, equality and data protection laws.
7.4 AMS shall immediately notify Jobtrain if an End Client relationship terminates during a Subscription Term and co-operate with Jobtrain to manage any Platform Instance winddown.
8.1 All Intellectual Property Rights in the Platform (including its source code, documentation and all modifications or enhancements) are and shall remain exclusively vested in Jobtrain. Nothing in this Agreement transfers any ownership of Intellectual Property Rights to AMS or any End Client.
8.2 Jobtrain grants AMS a non-exclusive, non-transferable, revocable licence during the term of this Agreement to: (a) sub-license access to Platform Instances to End Clients on the terms of this Agreement; and (b) use Jobtrain’s name and logo solely to the extent necessary to promote the AMS One Flex service as contemplated by this Agreement, subject to Jobtrain’s brand guidelines.
8.3 AMS grants Jobtrain a limited, non-exclusive licence to use AMS’s brand materials solely to the extent required to configure End Client Platform Instances (e.g., applying AMS or End Client branding to candidate portals).
8.4 Jobtrain shall indemnify AMS against any third-party claim that AMS’s or an End Client’s authorised use of the Platform infringes any third-party Intellectual Property Rights, provided that AMS: (a) promptly notifies Jobtrain in writing of such claim; (b) gives Jobtrain sole control of the defence and settlement; and (c) provides reasonable assistance at Jobtrain’s cost.
8.5 Any data uploaded to the Platform by AMS or End Clients, and any output generated from such data, shall belong to the relevant End Client (or AMS, as applicable) and Jobtrain shall have no claim over such data save as expressly set out in clause 10.
8.6 AMS retains all intellectual property rights in AMS One Flex or any other proprietary information of AMS and shall remain the exclusive property of AMS.
9.1 Each Party undertakes to the other that it shall keep all Confidential Information of the other Party confidential and shall not disclose it to any third party, nor use it for any purpose other than the performance of its obligations under this Agreement.
9.2 Each Party may disclose the other’s Confidential Information to its employees, officers, consultants or professional advisers who have a need to know it and who are subject to obligations of confidentiality at least as protective as those set out in this clause 9.
9.3 The obligations in clause 9.1 shall not apply to information that: (a) is or becomes publicly known other than through a breach of this Agreement; (b) was already known to the receiving Party at the time of disclosure; (c) is independently developed by the receiving Party; or (d) is required to be disclosed by law or a regulatory authority, provided that the disclosing Party gives the other as much prior written notice as is reasonably practicable.
9.4 The pricing set out in Schedule 1 is deemed Confidential Information of both Parties and neither Party shall disclose it to any third party (other than professional advisers under obligations of confidence) without the other’s prior written consent.
9.5 The obligations of confidentiality shall survive the expiry or termination of this Agreement for a period of three (3) years.
10.1 Both Parties shall comply with all applicable requirements of the Data Protection Legislation in connection with this Agreement.
10.2 The Parties acknowledge that, in the context of this Agreement: (a) each End Client is the Data Controller in respect of candidate and other personal data processed through its Platform Instance; (b) AMS acts as Data Processor on behalf of each End Client; and (c) Jobtrain acts as Sub-Processor on behalf of each End Client (via AMS).
10.3 Jobtrain’s obligations as Sub-Processor are as set out in the Jobtrain T&Cs (clauses 8.3 to 8.5), which AMS shall incorporate by reference or equivalent provisions into each End Client Agreement.
10.4 AMS shall ensure that each End Client Agreement contains a lawful basis for Jobtrain to process candidate personal data as Sub-Processor, and that End Clients are given adequate notice of such processing.
10.5 Jobtrain shall notify AMS without undue delay (and in any event within 24 hours) of becoming aware of any personal data breach affecting data processed under this Agreement, and shall co-operate with AMS and End Clients in managing the breach in accordance with the Data Protection Legislation.
10.6 All personal data processed under this Agreement shall be stored and processed exclusively in the United Kingdom. Jobtrain shall not transfer personal data outside the UK or EEA without the prior written consent of the relevant Data Controller (End Client or AMS).
10.7 Where express End Client permission is granted, Jobtrain may process aggregated and fully anonymised usage data derived from Platform Instances for the purposes of platform improvement, benchmarking and research, provided that such data does not identify any End Client or individual data subject.
10.8 The Parties shall enter into any additional data processing agreements, standard contractual clauses or other documentation required by the Data Protection Legislation or by End Clients, acting reasonably and in good faith.
11.1 Neither Party excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law; (d) indemnity obligations in section 12; or (e) liabilities related to data protection or security incidents.
11.2 Subject to clause 11.1, and save as provided in clause 11.3, the total aggregate liability of either Party to the other under or in connection with this Agreement (whether in contract, tort, misrepresentation, breach of statutory duty or otherwise) shall not exceed the greater of a sum equal to 100% of the total Fees paid or payable by AMS to Jobtrain in the twelve (12) months immediately preceding the event giving rise to the claim or five hundred (500) thousand US dollars.
11.3 Neither Party shall be liable to the other for any: (a) loss of profit or revenue; (b) loss of business or contracts; (c) loss of anticipated savings; (d) loss of goodwill; or (e) any indirect, special or consequential loss, howsoever arising, even if advised of the possibility of such loss.
11.4 AMS shall be solely responsible for its obligations and liabilities to End Clients. Jobtrain shall have no liability whatsoever to any End Client and shall be under no obligation to indemnify AMS in respect of any claim by an End Client arising from AMS’s acts or omissions.
12.1 Jobtrain shall indemnify and hold harmless AMS against all losses, costs, damages, fines and expenses arising from: (a) any third-party claim that the Platform infringes any third-party Intellectual Property Rights (subject to clause 8.4); (b) Jobtrain’s breach of its data protection obligations under clause 10, or (c) any third-party claim arising from Jobtrain’s negligence, wilful misconduct or violation of law.
12.2 AMS shall indemnify and hold harmless Jobtrain against all losses, costs, damages, fines and expenses arising from: (a) AMS’s or an End Client’s breach of the Data Protection Legislation; (b) AMS’s breach of any End Client Agreement; and (c) any third-party claim arising from AMS’s negligence or wilful misconduct.
13.1 Jobtrain shall maintain and shall procure that all Platform Instances maintain the security standards and accreditations set out in Schedule 2, including Cyber Essentials Plus, IASME Cyber Assurance and ISO 27001 hosting compliance.
13.2 Jobtrain shall conduct annual independent penetration testing by a CREST-certified provider and vulnerability scans at least every six months. Jobtrain shall share executive summaries of penetration test results with AMS on request.
13.3 AMS shall ensure that End Clients comply with Jobtrain’s reasonable security requirements for accessing the Platform as notified from time to time, including maintaining the security of login credentials and promptly reporting suspected security incidents.
14.1 This Agreement shall commence on the Commencement Date and the reseller agreement shall continue for the Initial Term, unless earlier terminated in accordance with clause 15.
14.2 Following expiry of the Initial Term, this Agreement shall automatically renew for successive periods of twelve (12) months (each a “Renewal Term”) unless either Party gives the other not less than ninety (90) days’ written notice prior to the end of the then-current term.
14.3 For the avoidance of doubt, termination or expiry of this Agreement shall not affect any Platform Instance whose Subscription Term has not yet expired at the date of termination. Jobtrain shall continue to provide the relevant Platform Instance for the remainder of the applicable Subscription Term, and all provisions of this Agreement necessary to give effect to such ongoing obligations shall survive termination.
15.1 Either Party may terminate this Agreement immediately on written notice if the other Party:
(a) commits a material breach of this Agreement and (where remediable) fails to remedy such breach within thirty (30) days of receiving written notice specifying the breach;
(b) becomes insolvent, enters administration, receivership or liquidation, makes a composition with its creditors or ceases to trade; or
(c) undergoes a change of control that the non-affected Party reasonably considers to be prejudicial to its interests, having given thirty (30) days’ written notice following the change of control.
15.2 Either Party may terminate this Agreement on one hundred twenty (120) days’ written notice at any time following the Initial Term.
15.3 Jobtrain may suspend or terminate a Platform Instance immediately on written notice to AMS where: (a) AMS has failed to pay the relevant Fees within thirty (30) days of a payment reminder notice; or (b) the relevant End Client is using the Platform in breach of applicable
law.
16.1 On termination or expiry of this Agreement (subject to clause 14.3):
(a) all licences granted to AMS under this Agreement shall terminate;
(b) AMS shall immediately cease promoting or marketing the Platform;
(c) each Party shall promptly return or securely destroy the other’s Confidential Information;
(d) Jobtrain shall provide each End Client with a reasonable data export in a commonly used electronic format within a reasonable period following written request; and
(e) all outstanding Fees shall become immediately due and payable.
16.2 Clauses 8 (Intellectual Property), 9 (Confidentiality), 10 (Data Protection – to the extent personal data remains in Jobtrain’s custody), 11 (Liability), 12 (Indemnities) and 20 (Governing Law) shall survive termination or expiry of this Agreement.
17.1 Neither Party shall be in breach of this Agreement or liable for any delay or failure in performance to the extent that such delay or failure results from a Force Majeure Event, provided that the affected Party:(a) notifies the other Party in writing as soon as reasonably practicable of the Force Majeure Event; and (b) uses reasonable endeavours to mitigate the effect of and overcome the Force Majeure Event.
17.2 If a Force Majeure Event prevents Jobtrain from providing the Services for a continuous period exceeding sixty (60) days, either Party may terminate this Agreement on written notice without liability, save for Fees accrued prior to the Force Majeure Event.
18.1 Each Party shall comply with all applicable anti-bribery and anti-corruption laws, including the Bribery Act 2010, and shall maintain adequate procedures to prevent bribery.
18.2 Each Party shall comply with all applicable anti-slavery laws, including the Modern Slavery Act 2015, and shall take reasonable steps to ensure that modern slavery is not occurring in its supply chain.
18.3 Each Party shall comply with all applicable sanctions, export control and financial crime laws.
19.1 Entire Agreement. This Agreement (together with its Schedules) constitutes the entire agreement between the Parties in relation to its subject matter and supersedes all prior agreements, representations or understandings (whether oral or written).
19.2 No partnership. Nothing in this Agreement creates a partnership, joint venture, employment or agency relationship between the Parties.
19.3 Waiver. No failure or delay by a Party in exercising any right or remedy shall constitute a waiver of that right or remedy.
19.4 Severance. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
19.5 Third parties. This Agreement does not confer any rights on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.
19.6 Notices. Any notice under this Agreement shall be in writing and sent by first-class post or email to the addresses set out in Schedule 4. Notices sent by post shall be deemed received three Business Days after posting; notices by email shall be deemed received on the next Business Day following transmission.
19.7 Assignment. AMS may not assign or transfer its rights or obligations under this Agreement without Jobtrain’s prior written consent. Either party may assign its rights and obligations on notice to the other in connection with a sale of its business or corporate restructuring.
19.8 Sub-contracting. Jobtrain may sub-contract the provision of any part of the Services to a third party, provided that Jobtrain remains responsible for the performance of any subcontractor. Notwithstanding, Jobtrain must notify AMS of such sub-contracting, and if AMS reasonably determines that such relationship could have a materially adverse impact on AMS’s business, then AMS may terminate immediately.
20.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
20.2 The Parties agree to use reasonable endeavours to resolve any dispute through goodfaith negotiation between their senior representatives within twenty (20) Business Days of either Party notifying the other of the dispute in writing.
20.3 If the dispute is not resolved pursuant to clause 20.2, either Party may refer the matter to mediation. The mediator shall be nominated jointly by the Parties or, failing agreement, appointed by the Centre for Effective Dispute Resolution (CEDR) in London.
20.4 If mediation fails or is not agreed within fourteen (14) days of a Party requesting it, either Party may submit the dispute to the exclusive jurisdiction of the courts of England and Wales.
21.1 No amendment to this Agreement shall be effective unless made in writing and signed by authorised representatives of both Parties.
The wholesale Fees payable by AMS to Jobtrain per Platform Instance are set on a per-hire basis according to the anticipated hires banding stated in the Order, as follows:
| Anticipated Hires Banding (minimum 150) | Fee per Hire (excl. VAT) |
|---|---|
| 100 – 250 | £45.00 |
| 251 – 350 | £40.00 |
| 351 – 500 | £35.00 |
Minimum engagement: 150 hires per Platform Instance per Subscription Term. All pricing above is exclusive of VAT, which shall be added at the prevailing rate.
| Subscription Term | Pricing Basis |
|---|---|
| 12 months (standard) | Full rate per hire as above |
| 6 months (initial) | 70% of the equivalent annual rate |
| 6-month extension | 50% of the equivalent annual rate |
The following optional feature modules are available per Platform Instance per Subscription Term:
| Optional Module | Wholesale Fee (excl. VAT) |
|---|---|
| Advanced Insights Report Builder (dashboards, automated visualisations, broadcast and export tools) | £1,000 per term |
| Single Sign-On (Azure / Okta) | £500 per term |
| Comprehensive RESTful API for HR system and third-party platform integration | £500 per term |
| Shortlisting & Interview Toolkit (custom telephone/shortlisting forms, scoring, candidate interview packs) | £500 per term |
| Recite Me – Accessibility and Inclusion Toolbar | £1,500 per term |
| SSL Key – Custom URL Domain Name | £500 per term |
| Candidate-side Translation (languages as specified in Order) | £1,500 per term |
| Programmatic Integration (Appcast / Hire Intelligence) | £500 per term |
| Job Advert Distribution – Idibu | £5.00 per advert posted |
| Job Advert Distribution – Veritone | Price on application |
AMS is free to mark up the above wholesale Fees to End Clients at any margin it determines appropriate, in its sole commercial discretion. Jobtrain makes no
representation regarding AMS’s ability to achieve any particular Reseller Margin.
Any bespoke configuration, additional training or professional services outside the standard scope shall be agreed separately and charged at Jobtrain’s prevailing consultancy day rate (currently £1,000 per day + VAT). Such rates may be updated on thirty (30) days’ written notice.
Each Platform Instance includes the following as standard:
CRM and Candidate Attraction
Candidate Experience and Portals
Applicant Tracking System
Insights and Reporting
Settings, Users and Flexibility
The following data fields are shared between the Jobtrain Platform and AMS One. Any changes to this schema require written agreement of both Parties.
| AMS Field | Object | Description |
|---|---|---|
| reqID | Requisition | Identifier from ATS |
| reqStatus | Requisition | Status: Pre Approval / Open / On Hold / Filled |
| reqJobTitle | Requisition | Job title |
| reqType | Requisition | Type of requisition |
| approvedDate | Requisition | Date requisition approved and sourcing started |
| noOfOpenings | Requisition | Number of openings |
| openingsFilled | Requisition | Number already at offer/hire stage |
| noRequiredforShortlist | Requisition | Number required for shortlist |
| contractTypeReq | Requisition | Contract type required |
| HMReviewDate | Requisition | Date shortlist needs to be submitted to HM |
| hiringManagerFullName | Requisition | Requestor/hiring manager name |
| reqCountry | Requisition | Location country |
| reqCity | Requisition | Location city |
| extAppName | Candidate | External application source system |
| candidateID | Candidate | Identifier from external application |
| firstName | Candidate | Forename |
| lastName | Candidate | Surname |
| contactPrimaryEmail | Candidate | Contact email address |
| contactMobileNumber | Candidate | Contact mobile number |
| isInternal | Candidate | Internal candidate flag |
| addressCity | Candidate | City |
| addressCountry | Candidate | Country |
| reqID | Application | Requisition identifier from ATS |
| candidateID | Application | Candidate identifier |
| applicationStatus | Application | Status of application |
| Source | Application | Submission source |
| subSource | Application | Submission sub-source |
| applicationDate | Application | Date candidate applied |
| screeningDate | Application | Screening date |
| currentWorkflowStep | Application | Current workflow step |
| currentWorkflowStepStartDate | Application | Date moved to current step |
| currentlyInPost | Candidate Employment | Current job flag |
| startDate | Candidate Employment | Employment start date |
| endDate | Candidate Employment | Employment end date |
| postTitle | Candidate Employment | Role title |
| Employer | Candidate Employment | Employer name |
| yearsExperience | Candidate Employment | Calculated years of experience |
Jobtrain operates to the following security standards for all Platform Instances:
Accreditations maintained by Jobtrain:
This Service Level Agreement (“SLA”) describes certain performance and security components regarding the service provided by Jobtrain Limited. This Service Level Agreement (SLA) applies to you (“Client”) if you have ordered any of the Jobtrain Limited based hosting services (the “Solution”) and your license is current (i.e. not past due) with Jobtrain Limited.
This SLA is governed by the Jobtrain Limited End User Licenses and complemented by the Jobtrain Limited Privacy Policy, the collection of which are designed to protect the privacy, security and best interests of Jobtrain Limited’ clients and their candidates. Jobtrain Limited agrees to abide by the terms of this SLA and requires its clients to do likewise. Jobtrain Limited shall use commercial best effort to provide continuous and consistent service with respect to this SLA. Jobtrain Limited reserves the right to add, subtract or amend the terms of this agreement at any time upon twenty (20) days notice. Such notice shall be given to the administrator via e-mail.
Jobtrain operate a virtualised co-located server array. The systems replicate on a pertransaction basis. In addition to this, back-ups are taken on a daily basis and stored securely off-site for disaster recovery purposes. Jobtrain source code is also backed-up following any upgrade to the solution and also stored
securely off-site for the purposes of ‘disaster’ recovery.
Jobtrain Limited follows a path of continual development. As such, the business is constantly adding new features and functionality to the solutions, based on user requests and feedback. As Jobtrain is a web-based system, all users have immediate access to upgrades and additional features, as appropriate to their licensing agreement.
To guarantee optimal performance of the Service, it is necessary for Jobtrain Limited to perform routine maintenance. Such maintenance may require taking servers off-line and is typically performed during off-peak hours between 11:00 PM and 4:00 AM (UK local time) to
minimise user inconvenience.
Jobtrain Limited reserves the right to plan a scheduled outage with forty-eight (48) hours advance notice. Jobtrain Limited will use commercial best efforts to schedule these outages at non-peak hours as above and limit their occurrence to strictly necessary upgrades and required maintenance.
It is the responsibility of Client administrators to notify all persons within their organisations of scheduled outages.
General
As a hosted solution, Jobtrain Limited has the responsibility to comply with the Data Protection Act and are fully compliant. Jobtrain also complies with The Conduct of Employment Agencies and Employment Businesses Regulations 2003 regarding the storing of candidate information.
Systems
Jobtrain Limited maintains an active security program that includes automatic update of virus protection software, current operating system patches and updates, on-going monitoring of all firewalls and web servers, hardware and software intrusion detection, monitoring of event logs and internet activity, restricted access to management functions on production servers and 24/7 monitoring of the entire infrastructure.
Client and candidate security
Client and candidate data is stored on a database server that sits behind a “hardware firewall” (not directly on the Internet). The database will only accept requests for the data that has passed our security checks. All access to the system is granted by username and password only, according to the access/viewing rights assigned to a specific client/candidate. Jobtrain has deployed Verisign SSL with Secure Site Pro with Extended Validation throughout
its solution.
Client responsibilities for data security
The following client requirements enhance data security:
Jobtrain Limited recognises that all data collected on behalf of the Client using the system is the exclusive property of the client while stored on the Jobtrain system. Should the client request an export of any or all of this data, Jobtrain Limited will provide the export in a standard export format.
a. Coverage – Definitions
As used herein, the term “Service Availability” means the percentage of a particular month (based on 24-hour days and an assumed 30-day month) that access to the hosted Jobtrain solution and client/candidate data is available.
b. Guarantee
Jobtrain Limited will use commercial best efforts to provide clients with 99.9% service availability relating to its hosting.
Service Availability is calculated by the number of hours the service is available to clients plus the total number of hours, if any, the service is scheduled to be unavailable, divided by the total number of hours in that month.
c. Penalty for non-compliance
Subject to Section d. below, if the Service Availability is less than 99.9%, Jobtrain Limited will issue a credit to Client in accordance with the following schedule, with the credit being calculated on the basis of the monthly licence fee for the affected solution:
| Service Availability | Credit Percentage |
|---|---|
| 99.9 to 100% | 0% |
| 98% to 99.8% | 10% |
| 95% to 97.9% | 25% |
| 90% to 94.9% | 50% |
| 89.9% or below | 100% |
d. Exceptions
Clients shall not receive any credits under this SLA in connection with any failure or deficiency of Service Availability caused by or associated with:
This section describes how Jobtrain Limited maintains high quality customer care to ensure client satisfaction.
Jobtrain Limited’s critical technical support operates 24/7. In the event of a disaster affecting both our main site and fallback server, our watchdog systems will notify us and our engineers will be deployed.
For general user and technical support, Jobtrain Limited provides a variety of ways for clients to request help or otherwise make enquiries.
1. Telephone based support for clients, candidates and nominated recruitment partners is available via +44 (0)161 850 2004 between the hours of 0900-1730 (UK local time), unless agreed otherwise within the license agreement
2. Online contextual-based user help is available to client users throughout the solution, by clicking on the ‘Help’ icons within the solution
The Jobtrain Helpdesk queries are categorised by severity:
Severity 4 – assigned to a general support query.
Severity 3 – assigned to a configuration change request.
Severity 2 – assigned to an issue with Jobtrain that slows the solution’s response time or limits the function(s) of part(s) of the solution.
Severity 1 – assigned to solution outages or application issues that keep you from being able to access your solution.
| Time to Respond | Status Updates (frequency) | Time to Resolution (after response) | |
|---|---|---|---|
| Severity 4 | 1 day | As required | As required |
| Severity 3 | 1 day | As required | As required |
| Severity 2 | 4 hours | 4 hours | 1 day |
| Severity 1 | 1 hour | 30 mins | 2 hours |
If Jobtrain Limited fails to comply with the response procedures described above, it will give affected clients a credit, equivalent to 1 days licence fee.
Client Responsibilities:
It will be the Client’s responsibility to maintain current profile information for their administrator using the Jobtrain Limited User Administration Function in order to receive notifications, which are made via e-mail.
All Jobtrain Limited clients are assigned a dedicated Account Manager, who should be contacted with any issues that a client feels need escalation beyond helpdesk support.
In the unlikely event that issues remain outstanding, clients should contact the Jobtrain Limited’s Chief Operating Officer via email clare.ryder@jobtrain.co.uk.
In the event that Jobtrain Limited is unable to continue service to Clients, Jobtrain Limited will use commercial best efforts to provide no less than two (2) weeks of interim service. During this period, Jobtrain Limited will provide access to and at no cost the most current data backups, as well as all necessary information, including application settings, in order to facilitate a transition of Client’s service to another provider or in-house implementation.
Our policy regarding additional requirements is straightforward. Any simple alterations to the solution will not incur an additional charge. In situations where major additions to the functionality are desired, (requiring more than one day’s development time) we will advise the clients of this and report on the likely development and costs incurred before work commenced. Our consultancy rate is £900 per day.
Billing enquiries should be sent to accounts@jobtrain.co.uk.
All enquiries regarding subscription of new accounts or addition of services should be addressed to enquiries@jobtrain.co.uk.
Please see separate BCP Statement
Jobtrain assigns an Account Manager to each client, who monitors support trends, escalates issues as needed, and provides regular service reviews and performance reporting to ensure continuous improvement and alignment with client goals.
Jobtrain employs a structured governance framework, including weekly updates, risk reviews, and decision gates, to ensure clear visibility and effective control throughout the implementation project and contract (where applicable). This includes formal readiness reviews and stakeholder sign-offs during key stages of implementation.
| Category | Jobtrain Limited | AMS |
|---|---|---|
| Commercial & Contractual | Giles Heckstall-Smith Director of Strategic Development giles@jobtrain.co.uk +44 7713 434 790 |
Carissa Mcgeown Carissa.Mcgeown@weareams.com |
| Account Management & Operations | Holly Hall Account Manager holly.hall@jobtrain.co.uk +44 161 850 2004 |
Rory O’Doherty rory.odoherty@weareams.com |
| Legal Notices | 4 Tabley Court Victoria Street Altrincham Cheshire WA14 1EZ | 2nd Floor, 60 London Wall, London, EC2M 5TQ |
IN WITNESS WHEREOF each of the Parties or their representatives has executed this agreement on the day and year first before written.
|
Subscribed by [Company.Name] Alan Segal For [Company.Name] – sign name |
Subscribed by Jobtrain Limited Giles Heckstall-Smith Director – sign name |