Day to day help and support

Telephone and email based help and support service

Our service (backed up by online user guides) is available to all client users, candidates and agencies, Monday to Friday 09:00 to 17:30 as standard and without limits.

What’s more, all our support is delivered by us (never outsourced) from our UK head office.

Client Success Manager

All clients have a dedicated Client Success Manager, all of whom share your DNA, having come from corporate recruitment/HR backgrounds and so you can be sure they really understand your needs.

Your Client Success Manager, alongside your Implementation Manager, will work hand in hand with you all the way through the implementation of your solution. In addition to being on hand when you need them they will hold formal 3 monthly reviews onsite with you to ensure you’re gaining the maximum benefit from Jobtrain.