Day to day help and support

Phone and email-based help and support service

Our service (backed up by online user guides) is available to all client users, candidates and agencies, Monday to Friday 09:00 to 17:30 UK time as standard – without limits.

What’s more, all our support is delivered by us (it’s never outsourced) from our UK head office.

Dedicated Client Success Manager

All clients have a dedicated Client Success Manager. They share your DNA, having come from corporate recruitment/HR backgrounds, so you can be sure they really understand your needs.

Your Client Success Manager, alongside your Jobtrain Implementation Manager, will work hand in hand with you through the implementation of Jobtrain. In addition to being on hand when you need them, they will hold formal 3 monthly reviews onsite with you to ensure you’re gaining the maximum benefit from Jobtrain.