Day to day support
One of our main focuses has always been to develop and deliver simple and easy to use applicant tracking systems.
But we know we all need a little help and advice sometimes, so we make sure we’re on hand to support our clients and their candidates with unlimited phone and email support – helping everyone get the very most out of Jobtrain.
Getting you set-up
We’ve been developing and delivering Jobtrain to organisations since 1999. Over that time, we’ve gained a huge amount of experience through managing hundreds of implementations ranging from very complex to simple implementations. Our dedicated Implementation team has a defined methodology to ensure your applicant tracking system is scoped, configured, tested and trained on time and successfully.
In the sections below, you’ll find lots more detail about how we support our clients and their candidates every step of the way!
Just follow the links below to learn more about our help and support.
Implementation – getting you up and running
We’ve been implementing Jobtrain solutions with our clients since 1999! Over that time, we’ve developed a wealth of experience and learning and developed implementation methodologies to ensure your solution is scoped, configured and tested and trained on time and successfully.
To implement our applicant tracking system, you don’t need to be technical at all, so don’t worry. In fact, because we look after all the technology side of the ATS, we rarely need to call your colleagues in IT at all.
The implementation process is tried and tested and as about 85% of the solution set-up is configuration (rather than development) we can deliver most implementations in just 6-8 weeks.
The implementation process in a nutshell
After we have your Jobtrain licence agreed, we will arrange a scoping meeting with you where you will meet your assigned Project Implementation Manager. This session involves mapping out all your recruitment processes and discussing and agreeing on how Jobtrain should be configured for you and your candidates.
We will agree on timescales and provide you with a clear project plan for what we need from you – and by when – and what we will deliver to you and when you can expect it. We will also provide a Statement of Work, outlining the main steps in the project.
We will leave you with a really easy to follow workbook to complete, which captures all the information we need to configure and set-up your Jobtrain ATS. Don’t worry, we are on hand to answer any questions, offer guidance, advice and provide examples of best practice too where you need it.
When we’ve received all the information we need, your Implementation Manager will configure your solution (about 90% of setting up Jobtrain is configuration, not development). This includes coordinating with our technical team to ensure your branded candidate pages are created and any integrations are set-up (such as Jobtrain talking to your online testing provider or HR system).
We test every solution thoroughly and we will work with you so you can review our set-up work and test it for yourselves. We’ll make any tweaks and changes necessary before we move on to training.
This is the final stage of the set-up process and we’ll typically come back onsite (or via Zoom during the Covid-19 pandemic) with you to conduct training for the HR and recruitment teams. The training session is lead by your Project Implementation Manager, who is highly experienced in training Jobtrain users. We have a number of other training approaches too for remote staff or for hiring managers as well and we’ll discuss the best approach for your organisation early on.
6. Go Live!
We’re there! The final stage of implementation is making your Jobtrain platform live to candidates. You’ll be able to benefit from cost savings, time saved on the reduction on admin and spending more time on recruitment – you might even be able to reclaim your lost lunch hours too!
We hope this quick run-through has helped explain the process we follow and given you the confidence that it’s not complicated. Jobtrain can be delivered quickly and you’ll be supported every step of the way.
Day to day help and support
Over the last 20+ years, we’ve worked hard to develop and deliver solutions that are really easy to use. However, we all need help sometimes and when you do we’re on hand to make sure you’re getting the very most out of Jobtrain.
Phone and email-based help and support service
Our service (backed up by online user guides) is available to all client users, candidates and agencies, Monday to Friday 09:00 to 17:30 UK time as standard – without limits.
What’s more, all our support is delivered by us (it’s never outsourced) from our UK head office.
Dedicated Client Success Manager
All clients have a dedicated Client Success Manager. They share your DNA, having come from corporate recruitment/HR backgrounds, so you can be sure they really understand your needs.
Following Implementation, your Client Success Manager will work actively with you to advise on the ongoing refinement of your Jobtrain solution, helping you to gain the most from your platform and introduce standard functionality upgrades as well as advising on new functional modules as they become available.
Most clients benefit from regular account review meetings, which are offered at no additional cost as part of your licence with us.